Refund policy

Right of withdrawal

Where the Customer is a consumer within the meaning of art. 3 of the Italian Consumer Code, they have the right to withdraw from the contract entered into, without any penalty and without giving a reason, within 14 days of receiving the product, pursuant to Legislative Decree no. 21 implementing European Directive 2011/83/EU on consumer rights.

Return shipping to the Reload srl warehouse is at the Customer's expense; the Customer can request it by contacting Salugea Customer Service on the number 800.688.801. Salugea will arrange for the goods to be collected by express courier at the agreed address. The refund will be made within a few days of the returned products arriving back and being checked at our premises. Salugea will refund the entire price of the product purchased (less the cost of return shipping), provided that the product is returned in its original packaging, undamaged, in as-new condition.

Should the Customer receive damaged goods, they can let us know within 5 working days through the Contact section of the website or by calling the Freephone number 800.688.801, and Salugea will replace the product.

How to prepare the parcel for the return?

You can use the same box in which you received the goods, or a box better suited to the size of the product(s) to be returned. Include in the parcel a copy of the accompanying invoice you received with your order. Also include in the parcel the bank details for the refund to your bank account. If the product is fragile and risks being damaged during transport, take care to put newspaper or similar material in the parcel. Seal the box so that you hand the courier a parcel that is suitable for transport.

Complaints and Customer Service 

For any complaint, please contact Reload Srl through the Contact section of the salugea.com website or by calling the free Freephone number 800.688.801. Requests are usually processed within approximately 1 or 2 working days.