Terms and Conditions - Salugea.com

Salugea® is a registered trademark of Reload Srl – with registered office at Via Onesto Scavino 4 – 47891 Rovereta (RSM) – COE: SM23647. The tax representative of Reload SRL in Italy is Syntesysystem Srl, located at Via Macanno, 38/N - 47923 RIMINI (RN) - VAT no.: 04515620401.

The online shop salugea.com, owned by Reload Srl, is entered under no. 264 of the San Marino Register of E-commerce Activities for B2B and under no. 673 for B2C.

By making a purchase on the Salugea.com website you confirm that you have read and fully accept these Terms of Service and the Privacy Policy.

How to Order

You can order Salugea products:

online through this website;
by telephone, calling the free Freephone number 800.688.801

Delivery Methods and Costs

You can receive your orders with the courier Bartolini (BRT). The delivery cost is € 5.90. Shipping costs are currently free. Any request to pay cash on delivery (in cash directly to the courier) carries a supplement of € 3.00. Rates always include VAT.

Delivery times are approximately 24-48 working hours throughout Italy (Islands excluded). An exception is orders placed online selecting the “advance bank transfer” payment method: in this case your order will be processed as soon as we receive your payment, so it may take 2-3 days from the date of the order for it to be processed.

The BRT Courier will deliver the goods to the address you gave when placing the order. Delivery is made without prior notice on Working Days (from 08:30 to 18:00), so we recommend giving an address where someone is present (e.g. an office or a reception desk). If you are away at the time of delivery, the Courier will leave a calling card; if the courier is not contacted to arrange a new delivery, it will make a second attempt on the day after the first attempt. If this further attempt is also unsuccessful, the order will automatically be placed in storage and you will be contacted by our Customer Service team, on the number you gave when placing the order, in order to arrange a new delivery to suit your needs. Should it prove impossible to contact you and the products ordered remain in storage for 10 days, or should the new agreed delivery also be unsuccessful, we will proceed to cancel the order.

International shipping

To request the product outside Italy, contact our customer service on the Freephone number 800.688.801.

Payment methods

Cash on delivery to the courier: you will pay for the products ordered directly to the courier on delivery, in cash. This type of payment involves shipping costs that are clearly summarised in the cart at the time of purchase. For cash-on-delivery orders over 500 euros you must contact Salugea Customer Service on the Number 800.688.801.
By credit card on the website: This payment method lets you use a very fast, convenient and secure system (SSL) to obtain the products you wish to buy. The credit cards accepted are those of the Visa, MasterCard, Visa Electron and Postepay circuits. This payment system also lets you buy all the products you want with no spending limits. In some cases our Customer Service may contact you to ask for additional information in order to verify that you are the actual holder of the credit card. Shipping costs are always payable by the customer and are summarised in the cart at the time of purchase.
With Paypal: this payment method is secure, easy and fast. You will pay directly online through your Paypal account.
By Bank Transfer: you can also select this payment method when ordering online on the salugea.com website; in this case you will make an advance bank transfer to the bank details summarised below. We kindly ask you to use your order number as the payment reference. The products will be shipped to you as soon as the amount has been transferred to the current account (it may take 2-3 days from the date of the order for the parcel to be processed).

Bank Details

Account holder: Reload Srl

BSI
IBAN: SM69T0328709802000020313995
BIC/SWIFT: BSDISMSDXXX

Right of withdrawal

The Customer, if a consumer within the meaning of art. 3 of the Italian Consumer Code, has the right to withdraw from the contract entered into, without any penalty and without giving a reason, within 14 days of receiving the product, pursuant to Legislative Decree no. 21 implementing European Directive 2011/83/EU on consumer rights.

Return shipping to the Reload srl warehouse is payable by the Customer, who can request it by contacting Salugea Customer Service on the Number 800.688.801. Salugea will arrange for the goods to be collected by express courier at the agreed address. The refund will be made within a few days of the returned products arriving back and being checked at our premises. Salugea will refund the entire price of the product purchased (less the cost of return shipping), provided that it is returned in its original packaging, undamaged, in as-new condition.

Should the Customer receive damaged goods, they can let us know within 5 working days through the Contacts section of the website or by calling the Freephone number 800.688.801, and Salugea will replace the product.

How do I prepare the parcel for the return?

You can use the same box in which you received the goods, or a box better suited to the size of the product(s) to be returned. Include in the parcel a copy of the accompanying invoice you received with your order. Also include in the parcel the bank details for the refund to your current account. If the product is fragile and risks being damaged in transit, take care to put newspaper or similar into the parcel. Seal the box so that you hand the courier a parcel that is fit for transport.

Complaints and Customer Service

For any complaint, contact Reload Srl through the Contacts section of the salugea.com website or by telephoning the free Freephone number 800.688.801. Requests are usually processed within approximately 1 or 2 working days.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAMME TERMS AND CONDITIONS

Salugea (hereinafter, "We", "Us", "Our") offers a mobile messaging programme (the "Programme"), which you agree to use and to take part in under these mobile messaging Terms and conditions and Privacy policy (the "Agreement"). By signing up for or taking part in any of our Programmes, you accept these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual arbitration, as detailed in the "Dispute resolution" section below. This Agreement is limited to the Programme and is not intended to modify any other Terms and conditions or the Privacy policy that may govern the relationship between you and Us in other contexts.

User opt-in: The Programme allows Users to receive SMS/MMS mobile messages by affirmatively opting in to the Programme, for example through online or application-based sign-up forms. Whatever the method used to join the Programme, you accept that this Agreement applies to your participation in the Programme. By taking part in the Programme, you agree to receive autodialled or prerecorded marketing mobile messages at the telephone number associated with your opt-in, and you understand that consent is not required in order to make purchases from us. Although you consent to receive messages sent using an automatic dialling device, the above must not be interpreted as suggesting or implying that some or all of our mobile messages are sent using an automatic telephone dialling system ("ATDS" or "autodialler"). Message and data rates may apply. Message frequency varies.
User opt-out: if you do not wish to continue taking part in the Programme, or you no longer accept this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any mobile message from us in order to unsubscribe from the Programme. You may receive an additional mobile message confirming your decision to opt out. You understand and accept that the options above are the only reasonable methods of opting out. You acknowledge that our text messaging platform may not recognise and respond to unsubscribe requests that alter or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as using different spellings or adding other words or phrases to the command, and you agree that Salugea and its service providers will have no liability for failing to comply with such requests. You further understand and accept that any other method of opting out, including but not limited to sending text messages other than those indicated above or verbally asking one of our employees to remove you from our list, is not a reasonable means of opting out.
Programme description: Without limiting the scope of the Programme, users who join the Programme can expect to receive messages relating to the marketing, promotion, payment, delivery and sale of Salugea’s goods/services offers. Messages may include payment reminders.
Cost and frequency: message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly and monthly message frequency varies. The Programme involves recurring mobile messages, and additional mobile messages may be sent periodically depending on your interaction with Us.
Help instructions: for help with the SMS Marketing Programme, send a text message with “HELP” to the number from which you received messages, or send an e-mail to webmaster@salugea.com. Please note that use of this e-mail address is not an acceptable method of opting out of the programme. Opt-outs must be submitted in the ways indicated above.
MMS disclosure: The Programme will send SMS TM (terminating messages) if your mobile device does not support MMS messaging.
Our disclaimer of warranty: the programme is offered "as is" and may not always be available in all areas and may not continue to work in the event of product, software, coverage or other changes made by your wireless operator. We will not be liable for any delays or errors in the receipt of mobile messages connected with this Programme. Delivery of mobile messages is subject to actual transmission by the wireless service provider/network operator and is outside our control. Carriers are not liable for delayed or undelivered mobile messages.
Participant requirements: you must have your own wireless device, capable of two-way messaging, use a participating wireless operator and be subscribed to a wireless service with text messaging. Not all mobile phone providers offer the service needed to take part. Check your phone’s capabilities for specific text messaging instructions.
Age limits: you may not use or interact with the Platform if you are under thirteen (13) years of age. If you use or interact with the Platform and you are between thirteen (13) and eighteen (18) years of age, you must have your parents’ or legal guardian’s permission to do so. By using or interacting with the Platform, you acknowledge and accept that you are not under thirteen (13) years of age, that you are between thirteen (13) and eighteen (18) and have your parents’ or legal guardian’s permission to use or interact with the Platform, or that you are of legal age in your jurisdiction. By using or interacting with the Platform, you further acknowledge and accept that you are permitted by the Applicable Law of your jurisdiction to use and/or interact with the Platform.
Prohibited content: you acknowledge and accept that you will not send any prohibited content on the Platform. Prohibited content includes: - Any fraudulent, slanderous, defamatory, scandalous, threatening, harassing or stalking activity; - Objectionable content, including profanity, obscenity, lewdness, violence, bigotry, hatred and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation or age; - Pirated computer software, viruses, worms, Trojan horses or other malicious code; - Any product, service or promotion that is unlawful where such product, service or promotion is received; - Any content that involves and/or refers to personal health information protected by the Health Insurance Portability and Accountability Act ("HIPAA") or the Health Information Technology for Economic and Clinical Health Act ("HITEC" Act); and - Any other content prohibited by the Applicable Law in the jurisdiction from which the message is sent.
Dispute resolution: in the event of any dispute, claim or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on our behalf to transmit the mobile messages under the Programme, arising out of or relating to federal or state statutory claims, common law claims, this Agreement or the breach, termination, enforcement, interpretation or validity of the same, including the determination of the scope or applicability of this arbitration agreement, that dispute, claim or controversy shall, to the fullest extent permitted by law, be determined by arbitration in Rimini before one arbitrator. The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in force. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Salugea’s principal place of business is located, regardless of conflict of law rules. Within ten (10) calendar days of notice of the request for arbitration being served on a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge and experience of the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may ask the AAA to appoint an arbitrator, who must meet the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act ("FAA"). The parties further agree that the AAA rules governing emergency protective measures shall apply instead of seeking emergency injunctive relief from a court. The arbitrator’s decision shall be final and binding and no party shall have rights of appeal except those provided by section 10 of the FAA. Each party shall bear its own share of the fees paid for the arbitrator and for the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or part of those fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award legal costs only to the extent expressly authorised by law or by contract. The arbitrator shall have no authority to award punitive damages and each party waives any right to seek or recover punitive damages in connection with any dispute resolved by arbitration. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY THROUGH ARBITRATION AND NOT AS A CLAIMANT OR CLASS MEMBER IN ANY PURPORTED REPRESENTATIVE OR CLASS ARBITRATION PROCEEDING. Furthermore, unless both parties agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person and may not otherwise preside over any form of representative or class proceeding. Except as required by law, neither a party nor the arbitrator may disclose the existence, content or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Section, nor invalidate or render unenforceable that term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive a trial by jury. This arbitration provision shall survive any cancellation or termination of your agreement to take part in any of our Programmes.
Florida law: We undertake to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For compliance purposes, you agree that we may assume that you are a Florida resident if, at the time you join the Programme, (1) your shipping address, as provided, is in Florida or (2) the area code of the telephone number used to join the Programme is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you and that you will not assert that you are a Florida resident if you do not meet one of these criteria or, alternatively, if you do not affirmatively notify us in writing that you are a Florida resident by sending us a written communication. To the extent that you reside in Florida, you agree that mobile messages sent by Us in direct response to mobile messages or requests from you (including, by way of example, replies to Keywords, opt-ins, help or stop requests and shipping notifications) do not constitute a "telephonic sales call" or a "commercial telephone solicitation phone call" for the purposes of section 501 of the Florida Statutes (including but not limited to sections 501.059 and 501.616), to the extent that the law is otherwise relevant and applicable.
Miscellaneous: you warrant and represent to Us that you have all the rights, power and authority necessary to accept these Terms and to perform your obligations below, and that nothing contained in this Agreement or in the performance of those obligations will place you in breach of any other contract or obligation. The failure of either party to exercise any right provided for in this document shall not be considered a waiver of any further right under this document. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement otherwise remains in full force, effect and enforceability. Any new features, changes, updates or improvements to the Programme shall be subject to this Agreement, unless otherwise specified in writing. We reserve the right to amend this Agreement from time to time. Any updates to this Agreement will be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of such changes. By continuing to take part in the Programme after such changes, you accept this Agreement as amended.