Shipping Information

How much does shipping cost on Salugea.com?

On Salugea.com shipping is always free. There is an additional cost of €3.00 only if you choose cash on delivery as your payment method.

Is it possible to pay on delivery?

Of course! In this case you need to allow for €3.00 more on your order, because the courier asks us for an additional guarantee to collect money in cash. All the other payment methods, on the other hand, have no additional costs.

When will I receive my parcel?

We know, you are impatient to start/continue your course of Salugea food supplements.

That is why we are committed to delivering your parcel within 24/48 working hours.

If you send your order on a weekday (Mon-Fri) by 11:00, we will ship it the same day. If you buy after 11:00, at the weekend or on public holidays, we will ship your order on the first following working day.

The only case in which shipping times may be longer is if you choose bank transfer. In that case we have to wait for the confirmation notice and then send the goods out. Of course, you will be informed by email of every step.

What changes during Promotions?

During our super promotions (sign up for the newsletter and keep an eye on your inbox so you do not miss a single one!) shipments may take a few days longer. But, as always, we will do everything we can to get your Salugea products to you as soon as possible.

And if I am not at home on the day of delivery?

The BRT courier delivers from around 9:00 to 18:00. If you are not at home when the courier calls, you will find a delivery attempt notice (usually a card) informing you of the call, and you will receive an email with the same message. At that point you may receive a call from the courier (which takes longer) or you can contact us at Salugea directly! Together we will make arrangements for the new delivery, and we will be the ones to pass them on to BRT and, above all, to make sure that everything goes smoothly!

I would like to go and collect the parcel in person at the BRT depot, is that possible?

Absolutely yes! In this case we ask you to contact us once you have completed the order and let us know about this request. We will be the ones to give the courier precise instructions to request the "hold at depot" service. You will then receive an email from the BRT courier, which will inform you when the parcel is available for collection.

I would like delivery at a specific time, is that possible?

You can state your preference about the delivery time in the section reserved for notes when filling in your order. Our couriers will do their best to accommodate you, however we cannot guarantee that delivery will take place exactly at the time you indicated. The transport company’s service, in fact, provides for delivery during the day, by 18:00. Should you have specific needs, as always, call us! We will find the solution best suited to your needs, and it will also be a chance to get to know each other “in person”!

Do you ship abroad?

Generally yes, but we still handle everything “in house”. If you need to have a parcel delivered to a specific country, contact our Customer Service Team on the free Freephone number 800-688-801 and you will be given all the instructions.

Public holidays

On national public holidays the warehouse is closed and orders cannot be prepared. Consequently, deliveries will take place on the first following weekday.